Refund & Return Policy for Sale Purchases

At H² TRENDS, we strive to make your shopping experience smooth and satisfying—even during sales. Please read our refund policy carefully before making a purchase during discounted events.
  • 1. Eligibility for Refund

  • Items bought during sales or discounts are eligible for refunds unless specifically marked as Final Sale, Clearance, or Non-Returnable. To qualify for a refund:

    • The item must be unused and in its original condition.
    • It should be returned in the original packaging, with all tags and invoice included.
    • Used, damaged, or altered items are not eligible for return.
  • 2. Return Time Frame

  • Returns must be initiated within 14 days of receiving the product. After this period:

    • The return may not be accepted.
    • If accepted, you may receive store credit instead of a refund.
  • 3. Non-Refundable Items

  • Certain products cannot be returned or refunded. These include:

    • Products marked “Final Sale” or “Clearance”
    • Gift cards or promotional vouchers
    • Personalized or customized items
    • Hygiene-related products (e.g., undergarments, cosmetics)
    • Items purchased in bundles or combo offers
  • 4. Refund Method

  • If your return is approved:

    • The refund will be issued to your original payment method.
    • If part of the order was paid using a discount code or gift card, that portion is non-refundable.
    • Please allow 10-15 business days for the refund to reflect after the return is received and approved.
  • 5. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item was:

    • Delivered damaged
    • Incorrect due to a packing or product error

  • It’s recommended to use a trackable courier service for returns. Lost or damaged return shipments are not the responsibility of the store.

  • 6. Damaged or Wrong Items

  • If your item arrives damaged or is not what you ordered:

    • Contact us within 48 hours of delivery.
    • Provide your order number, a description of the issue, and clear photographs.
    • We will offer a refund, replacement, or store credit based on the situation.
  • 7. Exchanges
    • We do not offer direct exchanges on sale items due to limited stock.
    • If you need a different size or item, please return the original and place a new order separately.
  • 8. Final Notes
    • Items returned without proper communication or approval may be rejected.
    • Any misuse of the return policy (e.g., frequent returns, damaged returns) may result in the suspension of return privileges.
    • We reserve the right to modify or update this policy at any time without prior notice.
For any queries related to returns or refunds, please contact us

Customer Support